Answer every call and every WhatsApp from your customers without expanding your dispatch desk
AI-powered digital employees that pick up the phone with a natural voice, collect the ride details and leave every booking ready for your team.
The phone never stops ringing with the same questions:
Customers calling to book a taxi for a specific time and address
Every ride needs a pickup address, a destination and an exact time
Number of people, suitcases or special needs for the trip
Advance bookings for the airport, the station or early mornings
Questions about the approximate price of a trip or extra charges
Tourists and travellers who write or call in other languages
Handling everything manually:
Causes missed calls
Overloads dispatch
Leaves peak hours uncovered
Loses rides
An EmpleIAdo that answers the phone and WhatsApp, takes the ride details and logs them before they reach your team.
Answers calls with natural speech and transcribes every conversation in real time.
Customers who prefer to type book on WhatsApp, with the same logic as on the phone.
Collects everything you need: pickup, destination, time, passengers and luggage.
Your team receives every ride with the information already collected and logged in your CRM.
EmpleIAdo capabilities for taxi companies
Picks up calls at night, at weekends and during rush hours
Bookings, confirmations and reminders on the channel your customers use
Captures scheduled rides to the airport, the station or at any time
Serves tourists and travellers in their own language
Every ride and every conversation is logged with your own fields
Connect the EmpleIAdo to the systems your company already uses
From the call to a logged ride
When a customer calls or writes, the EmpleIAdo replies instantly and keeps the conversation going until it has every ride detail: pickup address, destination, time, number of passengers and luggage. If something is missing, it asks.
Every ride is logged in your CRM in real time, together with the call transcript or the chat history. Your team only steps in for what needs a person: special cases, incidents or customers who ask to speak to someone.
Answers are limited to the information you approve (areas, fares, conditions), and when it doesn't know something, it says so and passes it to your team.
The customer speaks with your taxi company, not with an external tool:
Keep control over how your brand is presented and how it serves your customers.
The EmpleIAdo introduces itself with your company's name
Tone, language and rules adapted to your service
Hosted platform or a licence deployed in your own AWS account
Your brand, your control, your way of working.
What taxi companies ask us
Can an EmpleIAdo answer a taxi company's phone calls?
Yes. It answers calls with natural speech, transcribes every conversation in real time and collects the ride details (pickup, destination, time, passengers and luggage) to log them in your CRM.
Does it also take bookings on WhatsApp?
Yes. WhatsApp, voice, web chat and email run on the same logic, so customers can book on the channel they prefer and the information arrives just as complete.
Does it work at night and at weekends?
Yes. The EmpleIAdo operates 24/7, including out of hours and during demand peaks, without expanding your dispatch desk.
What about cases that need a person?
We define clear handoff rules. When a case requires it, or the customer asks to speak to someone, the EmpleIAdo routes it to your team with all the information already collected.
Does it integrate with our systems?
Every ride and every conversation syncs with your CRM in real time. For other systems there are APIs and webhooks.
Want to see how to answer every call without expanding your dispatch desk?
In 30 minutes we'll show you an EmpleIAdo handling taxi bookings in your real case and propose a pilot.