The AI email assistant for customer service that clears your inbox
A digital employee reads every email, classifies it, replies in your brand's structure and tone, and sends the data that matters to your CRM. Only what truly needs a person reaches your team.
A shared inbox nobody ever gets to the bottom of
Quote requests, complaints, invoices, booking changes and spam arrive together. Someone has to read it all before knowing what is urgent.
After hours, on weekends or during busy periods, emails pile up and customers are left without an answer.
Dates, quantities and budgets are written however the customer likes, and your team copies them into the CRM by hand.
An email bounces from one person to the next until someone takes it on, or until it gets lost in the chain.
Each agent answers in their own way, with more or less detail, and your brand voice changes from one email to the next.
Many requests arrive incomplete, triggering a back-and-forth of emails just to collect the basics.
Handling email manually:
Burns team hours on repetitive work
Leaves opportunities unanswered for too long
Leaves your CRM incomplete or out of date
A digital employee that reads, sorts and answers your email by your rules
It connects to your customer service mailbox and handles every incoming email with the same logic you use on WhatsApp, voice and web chat.
Works out what each email is about and how urgent it is, and separates what needs a reply from what doesn't.
Tags emails with your own types (quote, complaint, billing, booking change…) instead of generic labels.
Answers in a clear format, confirms what it understood and asks only for the missing details, in a single email.
Extracts dates, group size, budget or any field you define and syncs it with your CRM in real time.
When a case needs someone on your team, it goes to the right person with a summary and the details already collected.
Every reply follows your brand's style, no matter who happens to be on shift that day.
Fewer emails to read, less data to copy and no request left behind.
Which emails your digital employee can handle
Collects what's needed to quote and hands sales a complete, qualified request.
Handles date changes, confirmations and cancellations according to your terms.
Classifies the issue, gathers the details and routes it with priority to the person responsible.
Separates invoices, payments and documents and sends them to the team that handles them.
Instantly answers questions about schedules, terms or services using information you have approved.
Sends reminders and follow-ups to people who haven't completed their request, so leads don't go cold.
An email channel that works like the rest of your customer service
The same rules, data and qualification criteria for email, WhatsApp, voice and web chat. No duplicated rules.
Every email gets an answer as soon as it arrives, including nights, holidays and high-volume peaks.
The digital employee writes on behalf of your company. We configure it; you don't have to write any code.
Use our hosted platform and start in days, or run it under licence in your own AWS account, in your region.
Your team spends its time on the emails that genuinely need a person.
From your current inbox to AI-handled email
- Analyse — We review the emails you receive, the types involved, the data you need from each and who should handle what.
- Configure — We define categories, priority rules, reply templates, brand tone and routing criteria.
- Integrate — We connect the mailbox and sync every conversation and lead with your CRM, using your own fields, via API and webhooks.
- Controlled pilot — The digital employee starts on a limited volume while we review its replies and fine-tune what's needed.
- Evolve — We add categories, cases and channels as you see results, keeping the same logic everywhere.
Common questions about automating email replies with AI
Can the AI reply to emails on its own, or does a person always step in?
You decide. You define which types of email the digital employee answers directly and which go to your team. When a case needs a person, it is handed over with a summary and the details already collected.
How does AI email triage work?
It reads the full content of each email, not just the subject line, and assigns it to the categories and priorities you have defined for your business. That way every email follows the right flow from the start.
What data can it extract from a free-text email?
Whatever you define in your rules, such as dates, number of people, budget, origin or type of service. If something is missing, the digital employee asks for it in its reply and saves it to your CRM fields in real time.
Does it work with my CRM?
It syncs every lead and conversation with your CRM using your own fields, through API and webhooks. During the analysis phase we review your system and agree how the integration will work.
Is it the same AI that handles WhatsApp, calls and web chat?
Yes. All channels share the same logic, rules and criteria, so a customer gets the same information whether they email or message you on WhatsApp. There are no duplicated rules to maintain.
How long does it take to set up, and where is my data stored?
On the hosted platform you can start in days, with maintenance and updates included. If you'd rather keep data in your own infrastructure, you can use a licence in your own AWS account, in the region you choose.
Ready to stop your inbox being a bottleneck?
Tell us what emails you receive and we'll show you how a digital employee can classify them, answer them and bring the data into your CRM.