Answer every citizen instantly, with no queues or phone waits
AI-powered digital employees that handle the usual questions about procedures, opening hours and documents, and route to your staff only what needs a person.
The same questions come in every day:
When the office opens and which days each service is available
Which papers each procedure requires
How to book, change or cancel an appointment
Where an application that has already been submitted stands
Which office or department handles each procedure
Citizens and residents who need help in their own language
Handling everything manually:
Leaves calls unanswered
Overloads staff
Lengthens waiting times
Limits service to office hours
An EmpleIAdo that resolves repetitive inquiries on every channel and prepares the rest for your staff.
Replies in seconds, at any hour, with no queues or waiting times.
Answers from the sources you validate and admits what it doesn't know.
Collects the information from each inquiry according to your rules, ready to process.
Passes cases that need a person to your team, with all the context collected.
EmpleIAdo capabilities for citizen services
Answers the phone and transcribes every call in real time
Questions, notices and reminders on WhatsApp
A widget that plugs into your website in minutes
Classifies emails and sends structured replies
Service outside office hours too
A licence deployed in your own AWS account, with your data in your region
Instant service, with control in your hands
The EmpleIAdo answers from the information your organisation approves: procedures, documents, opening hours, offices and processes. Its answers are limited to those sources and, when it doesn't know something, it says so and routes it instead of making it up.
Repetitive inquiries are resolved on the spot, on web, WhatsApp, phone or email, with the same logic. Cases that need a person reach your staff with the information already collected, following clear handoff rules that are tested before launch.
For organisations with requirements over infrastructure and data, EmpleIAdos is licensed for deployment in your own AWS account, with your data in your region and compliance tailored to you.
The EmpleIAdo can operate:
Keep control over how your organisation is presented and where the data lives.
Citizens talk to your organisation, not to an external tool
A clear, friendly tone adapted to the way you communicate
In your AWS account and region, or on our hosted platform
Your identity, your control, your data.
What citizen services ask us
What inquiries can a citizen-service EmpleIAdo resolve?
The repetitive ones about procedures, documents, opening hours, offices and processes, always based on the information your organisation approves. When it doesn't know something, it says so and passes it to your staff.
Which channels does it cover?
Voice calls with natural speech, WhatsApp, web chat and email, with the same logic for all of them and available 24/7.
Where is the data hosted?
You choose. We operate the hosted platform. If you need full control, we license EmpleIAdos deployed in your own AWS account, with your data in your region.
Does it replace service staff?
No. It absorbs repetitive inquiries so your staff can spend their time on the cases that need a person.
How do we get started?
In five steps. We analyse where service gets overloaded, configure the behaviour to your rules, integrate the information needed, launch a controlled pilot and evolve.
Want to see how to serve every citizen without queues or waits?
In 30 minutes we'll show you an EmpleIAdo handling inquiries for your service and propose a pilot.