An AI voice agent that answers every call, day or night
Your EmpleIAdo picks up the phone at any hour, talks in natural speech instead of keypad menus and leaves every call summarized in your CRM.
The phone is still where most customers slip away
Nights, weekends and holidays send callers to voicemail or a phone that just keeps ringing.
When everyone calls at once, some wait on hold and others hang up and try a competitor.
Classic IVR phone trees force callers through rigid options that rarely match what they actually need.
Opening hours, prices, availability… The same questions over and over eat into time for the calls that really matter.
What gets said on the phone rarely ends up properly logged in the CRM, so follow-up depends on someone's memory.
The caller explains their case, gets passed to someone else and has to start again from scratch.
The result:
Lost opportunities with every unanswered call
A team overloaded with repetitive work
Frustrated customers before they speak to anyone
An EmpleIAdo that answers, understands and handles the call before it reaches your team
Instead of a menu tree, callers explain what they need in their own words, and the AI voice agent answers, asks for what is missing and decides the next step based on your rules.
Picks up calls 24/7, including after hours and at peak times, with no hold queues or voicemail.
Callers speak the way they would to a person, with no options to memorize or keys to press.
Asks for and structures information according to your rules, such as dates, group size or budget.
Transfers the call to your team with full context when the case calls for it or the caller asks.
Routine calls get handled on their own, and the ones worth your time reach your team already prepared.
What your AI voice agent does on every call
Understands free-form answers and keeps a fluid conversation going, instead of matching menu keywords.
Every call is transcribed as it happens, so you have a written record of exactly what was said.
Tells simple questions apart from real opportunities and prioritizes them by your relevance criteria.
When a call goes to a person, your team gets the summary and the caller doesn't have to repeat anything.
Syncs every contact, conversation and summary to your CRM in real time, using your own fields.
Introduces itself as an AI assistant in the greeting, a good practice that builds trust.
Greets callers with your company name and speaks in the tone and style you define.
The rules it follows on the phone are the same ones used on WhatsApp, web chat and email, with no duplicated setup.
Where an AI voice agent makes the difference
Takes the full request at night or on weekends and leaves it ready for your team to pick up.
Absorbs extra volume during campaigns, high season or incidents without the line getting jammed.
Captures the key details of each inquiry and only passes to sales the ones that meet your criteria.
Collects dates and preferences from the caller and records them so they can be handled right away.
Answers questions about hours, terms or services without tying up anyone on your team.
Answers the main line, understands why someone is calling and routes them to the right person.
In production at Transitour, a bus tour operator, where it handles WhatsApp and voice and sends route, group and dates straight to their CRM.
From the first meeting to AI phone answering
- Analyze — We review the calls you get, what your customers ask and what information your team needs to act.
- Configure — We define the greeting, your brand's tone, the questions to ask, the qualification criteria and when to transfer to a person.
- Integrate — We connect the agent to your CRM and systems through API and webhooks, so every call is logged with your fields.
- Controlled pilot — It starts with a limited share of calls while we review transcripts and fine-tune responses.
- Evolve — Based on real usage, we add cases, refine rules and extend the same logic to other channels.
What buyers ask before deploying an AI voice agent
How is this different from a traditional IVR phone system?
An IVR makes callers listen to options and press keys until they find the right one. An AI voice agent holds a conversation in natural speech, understands what the caller explains in their own words and answers or acts accordingly.
What happens if the caller wants to talk to a person?
The agent transfers the call to your team when the caller asks or when your rules say the case needs it. Whoever picks up already has the summary, so the caller doesn't have to explain everything again.
Should the agent say it's an AI?
We recommend it introduces itself as an AI assistant in the greeting, because it is good practice and builds trust. The welcome message is configured with your brand name and tone.
What gets recorded after each call?
The conversation is transcribed in real time, and the contact, the collected details and the summary are synced to your CRM instantly, using your own fields. Your team can pick up any call knowing exactly what was discussed.
How long does it take to get started?
On the hosted platform you can start within days, with maintenance and updates included and no code on your side. Before opening it up to all calls, we run a controlled pilot to tune its behavior.
Where is call data stored?
You can use our hosted platform or a license deployed in your own AWS account. In that case, the data stays in your account and in the region you choose.
Ready to stop missing calls without growing your team?
We'll show you how an AI voice agent would handle your real calls, from the greeting to the summary in your CRM.