Everything people ask us before starting.
Straight answers on what an EmpleIAdo does, how it integrates, where your data lives and how long it takes to go live.
What people ask us before starting
What is an AI digital employee?
It is an artificial intelligence agent that attends your customers the way someone on your team would, on WhatsApp, phone calls, web chat and email. It answers instantly, collects the information you need according to your rules, qualifies each request and records it in your CRM, passing your team only what is worth it.
How is it different from a chatbot?
A traditional chatbot follows a script or answers FAQs on one channel. An EmpleIAdo understands natural language, keeps the conversation going until it has the data, applies your business rules on every channel, acts on your systems (CRM, reminders, follow-ups) and hands over to a person when needed.
Can it answer phone calls?
Yes. EmpleIAdos answers calls with natural speech, transcribes every conversation in real time and records the data and a summary in your CRM, just as it does for WhatsApp, web and email.
How long does it take to go live?
On the hosted platform you can start in days. We work in five steps (analyse, configure, integrate, launch a controlled pilot and evolve), so you see results in a real environment before scaling.
Does it integrate with my CRM?
Yes. Every lead and conversation syncs to your CRM in real time, with your own fields. For other systems or channels there are an API and webhooks.
Where is my data?
You choose. We operate the hosted (multi-tenant) platform, with maintenance and updates included. If you need full control, we license EmpleIAdos deployed in your own AWS account, with your data in your region.
Does it replace my team?
No. It absorbs the repetitive work (the same questions, data collection, reminders) so your team spends its time on what matters, closing sales and handling complex cases.
Which channels can it handle?
WhatsApp (inbound and outbound), voice calls with natural speech, web chat and email. For any other channel or system there are an API and webhooks. Every channel shares the same logic and rules.
Does it work under my brand?
Yes. The EmpleIAdo uses your name, tone and visual identity, so customers see it as part of your company. No code is needed.
What happens when it can't answer?
It hands the conversation to someone on your team with the full context and the data already collected, so nobody has to ask again. You define the handover rules.
Can it send outbound messages?
Yes. It sends reminders, confirmations and follow-ups on WhatsApp and other channels, following the rules you set.
Which industries is it for?
Any business with a high volume of repetitive enquiries: real estate, tour operators and coaches, taxis, cinemas, software houses and citizen services, among others.
Got another question?
Book 30 minutes and we'll answer it on your real case, with a live demo.